Reference

citra77 Terms & Conditions: What You Need to Know

These Terms & Conditions set out the rules that govern your account on citra77, covering how you access the lobby, how wallet transactions through DANA, OVO, GoPay and…

Account RulesWallet & Payment TermsQRIS & DANA CoveredAccess Depends on Local LawContact Path Included
citra77 citra77 Terms & Conditions: What You Need to Know
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or if you believe a transaction or account action was handled outside the rules described here…

Live Chat Connect to our live chat inside your account dashboard for real-time clarification on any…
Email Support Send a detailed query about a specific terms clause or a disputed transaction to…
Account Help Line Use the in-account help path near the cashier section to raise a terms or…
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights Under These Terms

citra77 holds your account data under the obligations set out in these Terms & Conditions, including how long we retain registration details, how cookies are used during your session, and the steps…

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your last lobby view; you can clear these at any time from your browser settings.

Data Retention

Account registration data is retained for the period required under applicable local law; once that period lapses, you may request deletion via email or live chat.

Account Security

Phone verification is required before any withdrawal is processed; if you suspect unauthorised access, contact support immediately and we will lock the account within minutes.

Transaction Records

Every deposit and withdrawal — including QRIS scans and OVO wallet moves — is logged against your account and available in your transaction history for review.

Requesting Changes

To update your registered details or request a data export, use the account settings path or reach support during operating hours (08:00–23:00 WIB).

Terms Update Notices

When these Terms & Conditions are revised, we post a notice in the account dashboard with the effective date; continued use after that date signals acceptance.

Common Questions About citra77 Terms & Conditions

Below are the questions we hear most often about the Terms & Conditions on citra77. Each answer points to a specific clause area so you know exactly where to look inside the full document.

The current version is always at citra77.xyz/terms-conditions/. We timestamp each revision at the top of the page so you can confirm which version was in effect when you registered your account.

Yes. All wallet transactions — including DANA deposits, QRIS scan-to-pay and OVO or GoPay withdrawals — fall under these terms. Each wallet provider's own service agreement also applies at the wallet layer.

We post a notice in your account dashboard when terms are revised, showing the effective date. Continuing to log in and use the lobby after that date means you accept the updated version.

Registration details and transaction records are retained for the period required under applicable local law. After that, you may request deletion by contacting support via live chat or email.

Access to specific game categories and features depends on local law. We may limit or adjust certain lobby sections for particular regions without advance notice, as set out in the access clause of these terms.

Open a dispute via live chat or the in-account help path near the cashier section. For DANA or GoPay deposit queries, our payment team can pull transaction status within the same support session.

Yes. The VIP Program, Crash Games access, and any promotional mechanics for titles like Super Bingo or Royal Fishing all operate under these terms, with any game-specific rules noted in the relevant lobby section.